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Frequently Asked Questions
Contact the airlines immediately and avoid a no-show. The airline may rebook you on the next available flight based on your fare type and timing. Check your fare-specific fee structure. If you want rebooking assistance, contact our team at +1-844-522-6968 today.
If you missed a connection and a Qantas-operated flight caused it, the airline will rebook you at no cost on the next available flight. For rebooking assistance, call our Qantas specialists at +1-844-522-6968 and overcome temporary hurdles.
Qantas may cancel the remaining flights on the itinerary. Passengers forfeit the value of their tickets as a penalty. Some fares allow reinstatement after paying the associated fees. Always contact the airlines immediately once you realize you'll miss your flight.
You can access your account online via Manage Booking. There is also an option to contact customer service for personalized assistance. The airline issues a full refund to the original payment method. Get expert assistance with a refund by calling +1-844-522-6968 and save time.
Qantas's Sale and e-Deal fares are nonrefundable. The only exception is if the airline has made significant delays or cancellations to your flight. For refund-related help, call our Qantas specialists at +1-844-522-6968 and plan your future travels smartly.
Qantas processes credit and debit card refunds within 7 to 10 business days. Cash refunds or agency bookings may take longer. Qantas Points are processed faster than other options.
You can request a rebooking online. Flex fare holders enjoy fee-free changes. Check your fare-specific change fees. The airline may issue travel credits for future travel (on a case-by-case basis). Talk to Qantas rebooking specialists at +1-844-522-6968 and continue your travel plans.
Yes, you can rebook on a different route to your destination. The airline will rebook you for free if they have canceled your flight. Check the seat availability and fare-specific conditions.
Domestic Economy fare holders can bring one piece of checked baggage (23 kg). Business Class passengers enjoy 2 checked bags, each with a 32 kg limit. For baggage assistance, call our team at +1-844-522-6968 and avoid additional fees.
Qantas allows Economy passengers one carry-on bag (7 kg) and a personal item. Business Class allows 14 kg in total, including a personal item. You should be able to fit your bags overhead or underneath the seat in front of you.
You can add extra baggage via Manage Booking on the official website, the mobile app, or at check-in. We suggest you purchase your baggage allowance online rather than paying at the airport.
Qantas does not allow complete name changes. You can request minor name corrections free of cost. Keep the relevant documents handy and submit them to process minor and legal name changes. Contact our Qantas experts at +1-844-522-6968 to resolve ticket-related issues.
Qantas issues travel credits for flight cancellations. The travel credits hold ticket value, minus the fees. You can redeem your credit online via Manage Booking or by calling customer service. The credit expiration validity is usually 12 months.
Major travel insurance covers common missed-flight scenarios. Check your policy-specific missed-connection and delay benefits. Get expert rebooking assistance by calling our team at +1-844-522-6968. Save your trip now.