Frequently Asked Questions

Date Change

Can I save money by pre-purchasing Cathay Pacific extra baggage? How do I change a Finnair Award ticket flight booking? What happens to my Finnair paid seat if I change my flights? Can I request Finnair flight changes more than once? Until when can I change my Finnair flight? Can I change my Finnair ticket if I’ve already checked-in? What is the Finnair flight change fee? How do I make a Finnair flight change online? Can I change from Cathay Pacific economy to business class? Can I change a ticket I bought with miles?

Missed Flight

How do I notify Swiss if I miss my flight? What happens to my Swiss ticket if I miss my outbound flight? Does Swiss Air offer same-day rebooking if I miss my flight? What if I miss my Swiss Air first flight segment? What is Swiss Air’s no-show policy? Does Swiss Air charge fees for missed flights? What happens if I miss my Swiss Air flight? How do I book an Air France flight after missing it? Can I get a refund if I miss my Air France flight? How much is the Air France missed flight rebooking fee?

Name Change

What documents do I need for a Swiss Air name change? How do I request a name change on my Swiss Air booking? Can I transfer my Swiss Air ticket to another person? How much does a Swiss Air name change cost? Can I change the name on my Swiss Air ticket? What happens if Air France denies my name change request? How do I request a name change on my Air France booking? Can I change my Air France ticket to someone else's name? What documents do I need for an Air France name correction? How much does Air France charge for name correction?

Cancellation

What is the Air France flight cancellation refund timeline? Can I cancel an Air France Award ticket? Does Air France charge a cancellation fee for all fare types? How do I request a cancellation for a single passenger from an Air France group booking? How do I cancel my Air France flight online? What is the Air France 24-hour cancellation policy? Can I cancel my Air France flight and get a full refund? What is the Finnair Cancellation Cover? Does Finnair charge a refund fee for flight cancellations? Can I expect a refund for a Finnair nonrefundable fare in flight cancellations?

Manage Booking

Can I manage group bookings through Finnair's Manage Booking? Can I make a special assistance request through Finnair Manage Booking? How do I add baggage to my Finnair booking? What can I do with Finnair Manage Booking? What is Finnair Manage Booking?

Seat Upgrade

What happens if my Swiss Air upgrade request is denied? Are companion upgrades available on Swiss Air? How do Swiss Air mileage upgrades work? What is a paid upgrade on Swiss Air? Are all Swiss Air fare types eligible for upgrades? How can I upgrade my Swiss Air flight?

Baggage

Do frequent flyers get extra baggage allowance? How much does Cathay Pacific charge for excess baggage? What are the Cathay Pacific checked baggage size limits? What is the Cathay Pacific weight limit for a single checked bag? How many checked bags can I bring on a Cathay Pacific flight? What is the Cathay Pacific carry-on baggage allowance? Does SWISS allow baggage allowance pooling with other passengers? What is SWISS's infant baggage allowance policy? What is the SWISS excess baggage cost? What are the prohibited items in Swiss carry-on baggage?